From DIY planning to full immersion. Two decades of insider knowledge, four ways to access it.
For the independent traveler who just needs the intel
Jamais Perdu — never lost
For travelers who want it handled
Guests provide a form of payment for bookings — many restaurants, experiences, and hotels require pre-payment or a deposit to hold reservations.
Get StartedFor travelers who want someone on the other end of the line
For travelers who want full immersion
Your guide is more than a navigator — they’re your translator, your historian, your dining companion. Book any of these during your Meet & Greet or in advance.
Within your first 24 hours, one of our guides meets you for coffee, tea, or an aperitif — depending on the time of day and where you are. Get oriented to your destination, fine-tune your itinerary, and discover what’s possible with a local by your side.
Your guide will share helpful tips, advise on your itinerary, and let you know about additional experiences you can book — none required.
Your guide takes you out of the city — to the countryside, a neighboring village, a vineyard, a coastline. These are immersive day trips with a local who speaks the language, knows the roads, and translates every experience along the way.
Pricing varies by destination, distance, and duration.
A guided walk through your destination city — the history, the architecture, the stories behind the streets. Your guide can also accompany you to museums, exhibitions, or events, helping you get the most out of what you’re seeing with context a guidebook can’t provide.
Share a meal at a destination restaurant of your choice — or let us select one based on your preferences. Our sommeliers and guides bring the context and history of the cuisine, the wine knowledge, and the local fluency to create an extraordinary dining experience.
You make the decisions on wine, based on your own budget and the advantage of the expertise at your table.
Expect Michelin-level or rare-gem restaurants in the $300–$400 per person range. The guide’s meal is covered by the guest.
A more casual pace. Lunch with a guide. Dinner with a guide. Tapas with a guide. Your guide brings the local knowledge; you bring your appetite. Meals are paid for by the guest and are not included with the booking.
2 hours is typical. 3 hours for a leisurely pace.
Your guide meets you at the Karakoy pier. Coffee or tea upstairs at Karakoy, then the ferry across the Bosphorus to the Asian side — where you’ll settle into a cafe of the guide’s choosing. Two continents, two cups of coffee, and the beginning of your orientation to Istanbul.
Includes ferry tickets and coffee/tea on both sides.
Your French-speaking lifeline. When you're stranded at a rural garage, arguing with a hotel, or lost without English speakers — Sebastian answers.
He speaks fluent French and English. He translates in real-time. He makes calls on your behalf. He solves problems so you can get back to enjoying France.
Sebastian is included with Concierge Complet. For complex situations, a human translator is on standby.
Click to meet Sebastian
Find the right level of support for your travel style
| Feature | Self-Guided $79 |
Member $6.99/mo |
Booking $499 |
Complet $1,500 |
Guided $6,400+ |
|---|---|---|---|---|---|
| Custom or Pre-Built Itinerary | ✓ | ✓ | ✓ | ✓ | ✓ |
| Insider Tips & Contact Info | ✓ | ✓ | ✓ | ✓ | ✓ |
| Pas Perdu Portal Access | — | ✓ | ✓ | ✓ | ★ |
| 1 Free Itinerary per Year | — | ✓ | — | — | — |
| 30-Day Esme Access | — | — | ✓ | ✓ | ★ |
| We Book Everything | — | — | ✓ | ✓ | ★ |
| 24/7 Sebastian Access | — | — | — | ✓ | ★ |
| Human Translator On-Call | — | — | — | ✓ | ★ |
| Real-Time Problem Solving | — | — | — | ✓ | ★ |
| Guide Meet & Greet | — | — | — | ✓ | ★ |
| Guide Experiences (à la carte) | — | — | — | ✓ | ★ |
| Expert Guide With You | — | — | — | — | ★ |
| All Meals & Transport Included | — | — | — | — | ★ |
Your language teacher, travel companion, and witness to the journey — available 30 days surrounding your trip. Esme speaks French fluently and she'll teach you too.
Before you leave, practice conversational French with her — ordering at a restaurant, asking for directions, greeting your hosts. She's infinitely patient and meets you where you are.
During your trip, she knows your itinerary inside and out. After, she's the one who was there for all of it — helping you process what you experienced and hold onto what it meant.
Esme is included with every concierge package.
Click to meet Esme
Not sure which option is right for you? Let's talk.